The e-mail you sent is on the customer record
Its own Email tab, and in the activity list alongside meetings and notes
Send a contact an e-mail from Brigg and it turns up under that person straight away — the subject, when it went, who sent it. It sits both in an Email tab of its own beside Sales and Meetings, and gathered into the activity list, so the whole history with a customer reads in order in one place. Nobody has to forward anything to a shared inbox, and there is nothing to file by hand.