Every inbox has its own email address in Brigg. You keep giving customers your usual address — such as support@yourcompany.com — and forward it to the inbox's address.
Step by step
- Open the inbox's settings (the gear next to it in the menu).
- Under Channels, find Email (forwarding). The inbox's address is shown there. Press Copy.
- In your email system — for example Google Workspace or Microsoft 365 — set up forwarding from your support address to the address you copied. Your email provider's help pages describe how; look for «forwarding».
- Send a test email to your support address. It appears in the inbox within a minute.
What happens next
Each new email becomes a conversation, and a reply from the customer lands in the same conversation. With Agent answers first on, the agent answers first; turn it off to send email straight to the team.
When you or the agent reply, the customer gets an email with the inbox's signature. If a reply bounces, the conversation says so under the message.
Tips
- Forward one address per inbox: support@ to «Support», sales@ to «Sales».
- Write in the playbook what the agent should and should not answer by email.